Privacy Policy

1. Introduction

Welcome to Philippines Wellness Retreats ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book our wellness retreats, or use our services.

By using our services, you consent to the data practices described in this policy. This policy applies to all services offered by Philippines Wellness Retreats in the Philippines and internationally.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, postal address
• Booking Information: Travel dates, accommodation preferences, dietary requirements, emergency contacts
• Health Information: Medical conditions, allergies, physical limitations (only as necessary for retreat safety)
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Identification: Passport information, government-issued ID (for international bookings)
• Marketing Preferences: Communication preferences, interests in specific wellness programs

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing bookings, organizing retreat experiences, providing customer support
• Safety & Health: Ensuring appropriate accommodations for health conditions, emergency preparedness
• Communication: Sending booking confirmations, pre-retreat information, post-retreat follow-ups
• Marketing: Sending newsletters, promotional offers, and retreat updates (with your consent)
• Legal Compliance: Meeting regulatory requirements, tax obligations, and legal requests
• Website Improvement: Analyzing usage patterns to enhance user experience
• Payment Processing: Completing transactions and preventing fraud

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Accommodation partners (hotels, resorts, retreat centers)
• Transportation providers (airlines, local transfers)
• Activity operators (yoga instructors, spa therapists, tour guides)
• Payment processing companies
• Insurance providers
• IT service providers and website analytics tools

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal proceedings or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Comply with Philippines tourism and health regulations

5. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure servers with regular security updates
• Access controls limiting staff access to necessary information only
• Regular security audits and vulnerability assessments
• Secure disposal of sensitive documents
• Employee training on data protection practices

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Enable social media features
• Serve targeted advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your personal data (subject to legal requirements)
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for the following periods:

• Booking Information: 7 years for accounting and legal purposes
• Marketing Information: Until you unsubscribe or request deletion
• Health Information: Securely destroyed immediately after retreat completion
• Website Analytics: 2 years for business analysis
• Customer Service Records: 3 years for quality improvement

9. International Data Transfers

As we operate internationally, your information may be transferred to and processed in countries other than the Philippines. We ensure adequate protection through:

• Standard contractual clauses with international partners
• Adequacy decisions for data protection standards
• Certification under recognized privacy frameworks

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or partner services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last modified" date at the top of this policy

13. Contact Information

14. Philippines Data Privacy Act Compliance

This Privacy Policy complies with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. As a registered data controller with the National Privacy Commission, we are committed to upholding the highest standards of data protection for Filipino citizens and international visitors.

Thank you for trusting Philippines Wellness Retreats with your wellness journey. Your privacy is essential to creating a safe and transformative experience. 🧘‍♀️🌿